Do I need some third party application to be able to use your products?
No, don't worry! :)
I forgot my login/password, is there a way to retrieve it?
Of course, just use the option "Forgot your password?" on Login page. Once you type in your e-mail address (provided during the registration process) and hit Send, our system will dispatch you an automated response containing your login as well…
How can I unsubscribe to the PremiumVFX Newsletter?
Just go to the "My Account - Subscribe / Unsubscribe to newsletter" page and select the desired option.
How can I subscribe to the PremiumVFX newsletter?
This option is in the bottom of PremiumVFX.com homepage. This option is also available in register page.
Why do I have to update FCP to the latest version?
Apple constantly works on improving Final Cut Pro. Every time a new version is released, a lot of things change on FCPX. Apple add new cool features, security improving, speed improving, bug fixes etc.That's why we recommend keeping FCPX up-to-date.
I did not received an e-mail of password recovery/ Account register/ Purchase confirmation etc
Check your SPAM box. Some email services may treat PremiumVFX e-mails as SPAM. If anyway you did not received, please contact us at [email protected].
Why can’t I get a refund?
This question is based on FxFactory refund policy. Please contact FxFactory Support by this link: FxFactory Support
How can I contact you?
By accessing the "Contact Us" page or by sending an e-mail to [email protected] If you want to talk about business, please contact us at [email protected]
Can I pay with credit card?
Of course! :) You just need a FxFactory account. We distribute our paid products through FxFactory
What is FxFactory?
FxFactory is a marketplace for plugins. We distribute most of our products on it.
